Frequently Asked Questions

1. What type of security do you use on your site?
Answer: BuyHardwareDirect.com orders are sent over the Internet using PGP encryption. PGP provides protection against anyone eavesdropping on the network. Even if the information is intercepted, it is completely unreadable to the snooper.

2. Do you have a privacy policy?
Answer: : Yes - please check our Privacy page.

2. What is the cost of shipping my order?
Answer: We charge a flat fee of $24.95 for shipping anywhere within the Continental USA. If you live outside the Continental USA, please use the contact form to ask us if we can arrange shipping to your location.

1. How do I care for my products?
Answer: Visit the Care and Maintenance page on this site for details of how best to care for the various finishes on our products.

Conditions of Sale

1. Acceptance of Orders
All orders will be accepted, subject to our availability to furnish materials, and may be revoked by us after acceptance due to accidents, fires, stoppage of labor or any other condition beyond our control. All orders accepted are subject to our ability to obtain materials and to prices in effect at the time of the shipment. Prices are subject to change without notice. We reserve the right to correct prices posted to the site in error.

2. Delivery
All deliveries are made by third-party delivery firms. We have no control over their schedules or their timing. Your representative must be at the delivery site to inspect and verify the materials. In those cases where the truck cannot be unloaded due to conditions within the customer's control, the customer will forfeit the delivery fee and pay a new delivery fee if subsequent delivery is desired.

3. Return Policy
General Requirements
No returns or exchanges will be permitted on special orders. Legitimate returns (subject to a 20% handling charge) must be authorized in writing and meet the following conditions:

• Accompanied by a Sales Receipt
• Item is in "like new" condition
• Purchase must have occurred within 30 days

If the box is unopened

• Fill out an inquiry form and wait to receive an RGA number.
• We will fully refund you for any non-special order unopened item for any reason (shipping cost not refunded).
• You will be responsible for the return shipping of non-defective products.
• Returns of non-defective products are subject to a 20% handling charge.

If the box is opened and the item is not defective

• Fill out an inquiry form and wait to receive an RGA number.
• Item must be in "like new" condition, in original packaging with the packing slip, all warranty cards, manuals, instructions and accessories.
• You will be responsible for the return shipping of non-defective products.
• Returns of non-defective products are subject to a 20% handling charge.

If the box is opened and the item is defective

• We stand by the quality of our products. All defective products may be returned for a replacement (when available).
• Items that are damaged from shipping are NOT to be returned to us. Note the shipping damage and take up a claim with the shipping company immediately.
• Fill out an inquiry form and we will work with you to determine what should be done. Take care to detail exactly what is wrong with the product.
• Returns of non-defective products are subject to a 20% handling charge.

Terms
No sales will be entered unless there is an exact match for credit card billing information. We reserve the right to correct any extension, pricing or specification errors on any accepted orders or estimates.

Storage
Any goods returned as undeliverable by the shipping company will be charged Storage until they can be redelivered (at an additional delivery charge).

Warranties
We will expedite manufacturer's limited warranties on those products so covered, for a period of up to one year from date of purchase if the warranty so permits. Product warranties cover parts only. Installation, painting or staining, finishing, delivery and removal labor are not included.